System and method for distributed gifting transactions based on merchant website data

ABSTRACT

A system comprising a file server configured to receive merchant and product data from a merchant server, a data backend that manages access and retrieval of the merchant and product data, a sender interface coupled to the data backend that communicates with a sender client device to create a gift transaction from a virtual shopping bag, the virtual shopping bag including a product assortment selected based on the merchant and product data, a recipient interface coupled to the data backend that communicates with a recipient client device to receive a selection from the product assortment, and a widget interface that interfaces with a website integration component that is embedded on a merchant website, the website integration component adds the virtual shopping bag to the merchant web site and imports a feature to create the gift transaction with the virtual shopping bag.

RELATED APPLICATIONS

This application is a continuation of U.S. patent application Ser. No.16/860,211, filed on Apr. 28, 2020, entitled “System, Manufacture, AndMethod For Distributed Gifting Transactions Based On Merchant WebsiteData,” which is a divisional of U.S. patent application Ser. No.16/579,998, filed on Sep. 24, 2019 (now U.S. Pat. No. 10,679,268 issuedon Jun. 9, 2020), entitled “System And Method For Distributed GiftingTransactions Based On Merchant Website Data,” which are herebyincorporated by reference.

COPYRIGHT NOTICE

A portion of the disclosure of this patent document contains material,which is subject to copyright protection. The copyright owner has noobjection to the facsimile reproduction by anyone of the patent documentor the patent disclosure, as it appears in the Patent and TrademarkOffice patent files or records, but otherwise reserves all copyrightrights whatsoever.

BACKGROUND OF THE INVENTION Field of the Invention

This application generally relates to online transactions, and inparticular, distributed gifting transactions that are conducted on athird-party system using merchant website content.

Description of the Related Art

Gifts are given for a variety of holidays and special occasions. Theyare an expression of our appreciation and gratitude towards friends,family, acquaintances, or existing or prospective customers. However,often times finding the right present and sending it to the recipient ontime can be a daunting enterprise. The advent of modern internettechnology has provided a great convenience. Online stores offer thealternative solution of shopping conveniently from any location and timeby browsing electronic catalogues on a personal computer or mobiledevice.

Online stores operate one or more online web sites (also referred to aselectronic storefronts or e-commerce sites) accessed via the Internetand the World-Wide Web via web browser. The web sites host various webpages via which an online store is enabled to showcase their goods,accept payments, and collect delivery information. Even though onlineshopping has added the convenience of shopping from home or other placeswhere an internet connection is available, and may offer a widerselection and/or better prices, buying gifts online is still not a veryconvenient experience.

Using existing e-commerce methods, the most straightforward way topurchase a gift and convey the gift to a recipient is to buy one or moregift items online as a regular purchase and have the item(s) shippeddirectly to the gift recipient's home address or any other address ofthe recipient, such as an office address, if known to the giver. Manyshopping cart/checkout schemes on online store web sites allow apurchase to be shipped to a different shipping address than thepurchaser's billing address. In this case the gift giver needs toaccurately input the shipping information to ensure it is shipped to thecorrect address. Entry of an errant address may either cause the item tobe shipped to the wrong address, or cause a delay if it is determined byeither the store or the shipper that the entered address does notactually exist. It also is often advisable to inform the gift recipientthat a gift is being sent in order to coordinate receipt of thedelivery. For example, the recipient may be out of town, and would notbe available to receive a shipment that might be left on the recipient'sdoorstep which would be at risk of being stolen.

Another deficiency of current e-commerce methods include the problem ofknowing a correct size or color and style preference of a gift recipientfor gift items such as clothing. Asking the gift recipient for suchdetails may sometimes be impractical and ruins the surprise nature ofthe gift. Picking a wrong size or the gift recipient preferring adifferent color or style, etc., would then require the recipient goingthrough the trouble of shipping the product back for a replacement,again ruining the gift giving experience.

Existing e-commerce platforms are limited to sending single gift items,thus forcing a giver who wants to give multiple gifts to purchase themin separate transactions, and forcing the recipient to review and acceptthem in multiple transactions.

There is thus a need for an online shopping tool that offers an enhancedgifting experience.

SUMMARY OF THE INVENTION

The present invention provides a system for importing gift transactionfunctions to a merchant website from a third-party transaction system.According to one embodiment, the system comprises a file serverconfigured to receive merchant and product data from a merchant server,a database that stores the received merchant and product data, a databackend communicatively coupled to the database, the data backendmanaging access and retrieval of the merchant and product data, a senderinterface coupled to the data backend that communicates with a senderclient device to create a gift transaction from a virtual shopping bag,the virtual shopping bag including a product assortment defined by thesender client device based on the merchant and product data, a recipientinterface coupled to the data backend that communicates with a recipientclient device to receive a selection from the product assortment made bythe recipient, and a widget interface that interfaces with a websiteintegration component that is embedded on a merchant website, thewebsite integration component adds the virtual shopping bag to themerchant website and imports a feature to create the gift transactionwith the virtual shopping bag.

The data backend may be further configured to create payment links thatdirect the sender client device to the merchant server for checkout andpayment of the gift transaction based on the selection from the productassortment. The system may further include a payment system coupled tothe data backend, wherein the payment system is configured to handle thecheckout of the gift transaction. The payment system may include aninventory system configured to check availability of products in thegift transaction based on the merchant and product data. The system mayfurther include an analytics interface coupled to the data backend, theanalytics interface configured to allow the merchant server to accessuser, transaction, and system performance data, and user behaviorsassociated with the sender client device and the recipient clientdevice.

The system may also include a peer-to-peer sharing interface configuredto communicate the gift transaction between the sender client device andthe recipient client device. The peer-to-peer sharing interface maytransmit the gift transaction over at least one of email, text message,and social network communications. The gift transaction may include anoption that allows a user of the recipient client device to provide aselection selected from the group consisting of: color, style, shape,configuration, and size of a product from the product assortment. Thevirtual shopping bag may be created on the merchant website to store theproduct assortment. In one embodiment, the gift transaction includes afree product added to the product assortment in the virtual shopping bagby the merchant server. The sender interface may be configured to savethe virtual shopping bag and transfer the shopping bag to additionalsenders to add products to the virtual shopping bag. In anotherembodiment, the gift transaction may be re-designated to anotherrecipient by the recipient client device.

In another aspect, the present invention provides a system forgenerating customer care gifts. According to one embodiment, the systemcomprises a processor and a memory having executable instructions storedthereon that when executed by the processor cause the processor toreceive a selection of a gift transaction value, generate a gifttransaction based on the gift transaction value and customer informationretrieved from a data source, transmit a gift notification to a customerentity, the gift notification including a link to redeem the gifttransaction by directing a client device associated with the customerentity to the processor, generate gift options based on the gifttransaction value, receive selection from the gift options, receivedelivery details to redeem the gift transaction with the selection fromthe gift options, and generate an order based on the selection from thegift options and the delivery details.

The customer information may include name, address, email address, andphone number. The customer information may be loaded from customerrelationship manager software. The gift transaction value may include aproduct assortment or a monetary amount. The selection from the giftoption may include a selection selected from the group consisting of:preferred size, color, shape, configuration, and style. In oneembodiment, the selection from the gift option includes a swap for adifferent product. In another embodiment, the processor re-designatesthe gift transaction to another recipient based on an instruction fromthe customer entity. The processor may further generate a servicefeedback of product preferences.

BRIEF DESCRIPTION OF THE DRAWINGS

The invention is illustrated in the figures of the accompanying drawingswhich are meant to be exemplary and not limiting, in which likereferences are intended to refer to like or corresponding parts.

FIG. 1 illustrates a computing system according to an embodiment of thepresent invention.

FIG. 2 illustrates another computing system according to an embodimentof the present invention.

FIG. 3 illustrates a flowchart of a method for generating a gifttransaction according to an embodiment of the present invention.

FIGS. 4 and 5 illustrate exemplary website integration componentsaccording to embodiments of the present invention.

FIG. 6 illustrates an exemplary shopping bag interface according to anembodiment of the present invention.

FIG. 7A illustrates an exemplary interface for providing recipientinformation for the gift transaction system according to an embodimentof the present invention.

FIG. 7B illustrates an exemplary interface for providing senderinformation to the gift transaction system according to an embodiment ofthe present invention.

FIG. 8 illustrates exemplary gift sending options according to anembodiment of the present invention.

FIG. 9 illustrates a flowchart of a method for accepting a gifttransaction according to an embodiment of the present invention.

FIGS. 10 through 14 illustrate exemplary screens for gift productselection according to an embodiment of the present invention.

FIG. 15 illustrates a flowchart of a method for completing a gifttransaction according to an embodiment of the present invention.

FIG. 16 illustrates a flowchart of a method for generating customer caregifts according to another embodiment of the present invention.

FIGS. 17 through 20 illustrate exemplary interfaces for creating andsending customer care gifts according to an embodiment of the presentinvention.

FIGS. 21A and 21B illustrate exemplary screens for viewing and creatinggift sets according to an embodiment of the present invention.

FIGS. 22 and 23 illustrate exemplary gift notification messagesaccording to embodiments of the present invention.

FIGS. 24 and 25 illustrate an exemplary fulfillment screen according toan embodiment of the present invention.

FIGS. 26 and 28 illustrate exemplary screens for selecting gift optionsto redeem according to an embodiment of the present invention.

FIGS. 29 through 30 illustrate exemplary interfaces for providingdelivery information according to an embodiment of the presentinvention.

FIG. 31 illustrates an exemplary delivery confirmation and servicefeedback screen according to an embodiment of the present invention.

FIGS. 32 through 38 illustrate exemplary interfaces for providingservice feedback according to an embodiment of the present invention.

FIG. 39-46 illustrate exemplary interfaces for providing gifttransactions as sweepstakes prizes according to an embodiment of thepresent invention.

DETAILED DESCRIPTION OF THE INVENTION

Subject matter will now be described more fully hereinafter withreference to the accompanying drawings, which form a part hereof, andwhich show, by way of illustration, exemplary embodiments in which theinvention may be practiced. Subject matter may, however, be embodied ina variety of different forms and, therefore, covered or claimed subjectmatter is intended to be construed as not being limited to any exampleembodiments set forth herein; example embodiments are provided merely tobe illustrative. It is to be understood that other embodiments may beutilized and structural changes may be made without departing from thescope of the present invention. Likewise, a reasonably broad scope forclaimed or covered subject matter is intended. Throughout thespecification and claims, terms may have nuanced meanings suggested orimplied in context beyond an explicitly stated meaning. Likewise, thephrase “in one embodiment” as used herein does not necessarily refer tothe same embodiment and the phrase “in another embodiment” as usedherein does not necessarily refer to a different embodiment. It isintended, for example, that claimed subject matter include combinationsof exemplary embodiments in whole or in part. Among other things, forexample, subject matter may be embodied as methods, devices, components,or systems. Accordingly, embodiments may, for example, take the form ofhardware, software, firmware or any combination thereof (other thansoftware per se). The following detailed description is, therefore, notintended to be taken in a limiting sense.

The present application discloses an online third-party gift transactionsystem that allows merchants to include a website integration componenton their websites for importing functionalities through the gifttransaction system. The integration component may allow gift senders tobuy a gift for another person (recipients) from those merchants througha web interface generated by the gift transaction system. The gifttransaction system may allow the gift senders to select a range ofproducts for the recipients to choose from and charge the gift senderswhen the recipient accepts and finalizes gift selection. According toone embodiment, the gift transaction system may provide a tool forcreating and supporting sweepstakes in a promotional environment. Inanother embodiment, the disclosed gift transaction system may provide asoftware interface that can be used to give gifts as a reward to retainand reactivate customers. Other examples may include using the gifttransaction system for customer retention (e.g., compensation for poorcustomer service and experiences), loyalty programs (e.g., a show ofappreciation), and sales account management (e.g., to retain businessrelationships). The gift transaction system may also be applied toone-to-many gifting applications, such as corporate gifting, which couldbe accessed through a merchant's web site, or through a corporategifting marketplace website, which aggregates catalogs of multiplemerchants. The aggregated catalogs can serve as a shopping catalog forother (corporate) gifting entry points through social media (e.g.,LinkedIn), customer relationship manager (CRM) software (e.g.,Salesforce), retail banking user applications, ride sharingapplications, etc.

The web interface provided by the gift transaction system may be basedon e-commerce or website content provided from a merchants' ownwebsites. That is, in one embodiment, the gift transaction system maypresent a web interface on behalf of the merchant in a seamlessmanner—the web interface may have the look and feel of the actualmerchant websites. In another embodiment, the web interface may merelyinclude data from the merchants' website without the look and feel ofthe merchant websites. The sender may select a product, and its size,color etc., and provide recipient data, such as email address andshipping information. The sender may also send multiple gifts withouteach one being sent in a separate transaction with separate payment andemails. The gift transaction system may send a message to the recipientincluding a link to the gift transaction system. When the recipientclicks the link, the gift transaction system may allow the recipient toview the gift, decide if they want to change it for another product,color, or size, etc., and accept it. The gift transaction system maythen coordinate payment from the sender and communicates with themerchant to ship the gift. Thus, users may make gift selections andpurchases with the gift transaction system as if they were makingpurchases on the merchants' own websites.

FIG. 1 illustrates a computing system according to an embodiment of thepresent invention. The system presented in FIG. 1 includes clientdevice(s) 102, merchant server(s) 104, transaction server 106, andnetwork 108. Client device(s) 102 may comprise computing devices (e.g.,desktop computers, television devices, terminals, laptops, personaldigital assistants (PDA), cellular phones, smartphones, tabletcomputers, e-book readers, smart watches and smart wearable devices, orany computing device having a central processing unit and memory unitcapable of connecting to a network). Client device(s) 102 may alsocomprise a graphical user interface (GUI) or a browser applicationprovided on a display (e.g., monitor screen, LCD or LED display,projector, etc.). A given client device may vary in terms ofcapabilities or features and include or execute an application tocommunicate content, such as, for example, textual content, multimediacontent, or the like. A client device may also include or execute anapplication to perform a variety of possible tasks, such as browsing,searching, etc.

A client device may include or execute a variety of operating systems,including a personal computer operating system, such as a Windows, MacOS or Linux, or a mobile operating system, such as iOS, Android, orWindows Phone, or the like. A client device may include or may execute avariety of possible applications, such as a client software applicationenabling communication with other devices, such as communicating one ormore messages, such as via email, short message service (SMS), ormultimedia message service (MMS), including via a network, as well as asocial network, including, for example, Facebook, LinkedIn, Twitter,Pinterest, Snapchat, or Instagram, to provide only a few possibleexamples.

Merchant server(s) 104 may comprise electronic storefronts that may beused to facilitate online transactions. According to other embodiments,merchant server(s) 104 may also include customer care centers or loyaltyand customer retention teams (collectively referred to herein as simply“customer care centers”). In another embodiment, merchant server(s) 104may comprise sweepstakes or contest drawing entities. An electronicstorefront (also commonly referred to as an e-commerce website) mayenable various client device(s) 102 to access web pages that aredesigned and implemented to facilitate corresponding transactionoperations, such as catalog pages, shopping bag pages, checkout pages,etc. Client device(s) 102 may include devices used by sender users tosend gifts and devices used by recipient users to receive gifts. Themerchant server(s) 104 may provide web pages that are configured toreceive customer (e.g., sender and recipient) input and store datarelated to transactions and other electronic storefront operations inone or more databases.

Each of merchant server(s) 104 may include one or more web servers,application servers, and database servers. The web servers may serve webpages to client device(s) 102, maintain user sessions, receive userinput data and user interface control selections from client device(s)102, and forward the data to applicable business logic at theapplication servers. Web servers may be configured to interact withclients using the HTTP protocol (also HTTPS), typically over TCP/IPconnections. Web servers may run applicable web server software, such asApache or Microsoft IIS, as well as any other applicable web serversoftware.

Application servers may include and execute software applications thatimplement business logic for the electronic storefront, as well asgenerating web pages (or otherwise generating scripting or other codeused to dynamically build web pages). Data received from the web serversmay be processed by the applications servers and stored to the databaseservers. Database servers may be configured to run applicable databaseserver software for storing data relating to electronic storefrontoperations, including data relating to a customer database, catalogdatabase, order database, and inventory database.

According to one embodiment, merchant server(s) 104 may provide users ofclient device(s) 102 with webpages where senders may be able to selectmultiple products to provide recipients with an assortment of productsto choose from to receive as a gift via website integration component,such as a JavaScript widget that creates a shopping bag function andimports gift transaction functionality on top of the merchants'websites. Alternatively, users may be directed to webpages provided bytransactions server 106 for selecting gifts to send. The shopping bagfunction may store a plurality of products for a gift as a usernavigates a merchant website, either in a single session or potentiallystoring it on the user's machine for multiple sessions.

The website integration component may solicit sender and recipientinformation, such as name, email and/or physical address, phone number,a gift message, gift occasion, and billing information. At a certainpoint, such as once the products for a gift are selected and the senderand recipient information has been provided to the merchant server(s)106, the website integration component may transmit details of the giftrequest to transaction server 106 to carry out a gift transaction.Transaction server 106 may send a link to the recipient that directs therecipient one of client device(s) 102 to transaction server 106 tofacilitate the gift transaction.

Web pages may be provided by the transaction server 106 that presentsthe recipient with the products by transaction server 106, e.g.,one-by-one to review, select, modify etc., and payment may be processedto the billing information upon completing acceptance of the gift. Theweb pages provided by the transaction server 106 may be based one-commerce or website content with the look and feel of web pagesprovided by merchant server(s) 104 (i.e., a “merchant experience”). Thetransaction server 106 may retrieve or receive regular (e.g., daily orhourly) downloads of data from merchant server(s) 104. The data mayinclude merchant credentials, analytics, product feeds (including e.g.,inventory information, stock keeping units (“SKUs”), productdescriptions, images, product attributes (e.g., sizes, colors, shapes,configuration, styles, etc.), customer information, and store categories(the latter allow the creation of relationships between products, e.g.women's running shoes). This becomes particularly important whendisplaying relevant swap options, and any other information necessary toprovide a customer interface experience on behalf of the merchant in aseamless manner and to present a gift recipient with alternatives to aselected gift (e.g., other sizes, colors, shapes, configurations,styles, etc.). In one embodiment, a product application programminginterface (“API”) may be configured between the transaction server 106and merchant server(s) 104 to retrieve the data from merchant server(s)104 in real-time.

In one embodiment, a merchant may add a free gift (e.g., a sample) intoa shopping bag to become part of the gift to the recipient. According toanother embodiment, the transaction server 106 may support multi-sendergifts where a sender's shopping session is saved and transferred toanother sender/user to add more products to the shopping bag. Theshopping bag may be tracked and collated by the website integrationcomponent, and the recipient may see either who sent which product inthe gift or that the entirety of the gift came from the collection ofsenders. Multi-sender gifts may be a feature that can be offered forevents such as bar mitzvahs, weddings, or gift pooling. According to yetanother embodiment, the shopping bag may be saved and used by the senderon another merchant website where the single shopping bag may be used tobuy multiple products from different websites (e.g., clothes andflowers) in a single gift transaction, or sent to another sender toselect another gift for the same recipient from additional websites andhave all gifts be processed together in a single gift transaction. Assuch, senders may send multiple gifts from a variety of merchantswithout each product being sent in a separate transaction with separatepayments and emails. In another embodiment, physical products fromwebsites may also be bundled with digital goods, such as flowers pairedwith digital movie tickets or a digital music track. The transactionserver 106 may also create one-to-many gifting, such as corporategifting, that can be accessed through a merchant's web site or through acorporate gifting marketplace website, which aggregates catalogs ofmultiple merchants. The aggregated catalogs can serve as a shoppingcatalog for other (corporate) gifting entry points through social media,CRM software, retail banking user applications, ride sharingapplications, etc.

Additional functionalities of the transaction server 106 are describedin further detail with respect to the description of FIG. 2 .

Servers, as described herein, may vary widely in configuration orcapabilities but are comprised of at least a special-purpose digitalcomputing device including at least one or more central processing unitsand memory. A server may also include one or more of mass storagedevices, power supplies, wired or wireless network interfaces,input/output interfaces, and operating systems, such as Windows Server,Mac OS X, Unix, Linux, FreeBSD, or the like. In an example embodiment, aserver may include or have access to memory for storing instructions orapplications for the performance of various functions and acorresponding processor for executing stored instructions orapplications. For example, the memory may store an instance of theserver configured to operate in accordance with the disclosedembodiments.

Network 108 may be any suitable type of network allowing transport ofdata communications across thereof. The network 108 may couple devicesso that communications may be exchanged, such as between servers andclient devices or other types of devices, including between wirelessdevices coupled via a wireless network, for example. A network may alsoinclude mass storage, such as network attached storage (NAS), a storagearea network (SAN), cloud computing and storage, or other forms ofcomputer or machine-readable media, for example. In one embodiment, thenetwork may be the Internet, following known Internet protocols for datacommunication, or any other communication network, e.g., any local areanetwork (LAN) or wide area network (WAN) connection, cellular network,wire-line type connections, wireless type connections, or anycombination thereof. Communications and content stored and/ortransmitted to and from client devices and servers may be encryptedusing, for example, the Advanced Encryption Standard (AES) with a 128,192, or 256-bit key size, or any other encryption standard known in theart.

FIG. 2 presents a dataflow diagram of gift transaction system accordingto an embodiment of the present invention. Widget interface 202 maycomprise an interface for website integration components that may beembedded on a merchant's website (on merchant server(s) 104). A websiteintegration component may be used to import gift transactionfunctionalities by, for example, adding a virtual shopping bag to amerchant's website, allowing senders using client device(s) 102 to addand remove merchant products from the virtual shopping bag, and adding afeature to create a gift transaction with the products in the virtualshopping bag. The widget integration component may also include trackinginformation for accepting and paying a gift transaction by the senderand recipient. The widget interface 202 may temporarily storeinformation about the contents of the shopping bag on the transactionserver 106. Database 210 may comprise storage that contains merchantinformation, merchant product data, user data, and transaction data.Data backend 204 may manage access and retrieval of data from thedatabase 210. SFTP (Secure Shell File Transfer Protocol) server 206 mayallow merchant to upload product feeds for the transaction server 106 toconsume. The merchant server(s) 104 may upload product feeds to the SFTPserver 206 so that worker backend 220 can synchronize productinformation in the database 210 with the product feeds.

Worker backend 220 may also manage background jobs such as sendingnotifications to users via notifications module 224. The notificationsmodule 224 may send gift transaction messages to users, e.g., reminderto accept products or finalize incomplete transactions, or preparingexportable reports for analytics interface 212 users. Queue manager 214may relay jobs from the data backend 204 to the worker backend 220. Thequeue manager 214 may check the jobs' status and take actionaccordingly. For example, if a job fails, it attempts to send it toworker backend 220 again.

Sender interface 208 may comprise an interface that allows senders ofgifts on client device(s) 102 to create an assortment of products forrecipients to choose from. The sender interface 208 may communicate withthe data backend 204 to create orders for the products as gifttransactions using data in database 210. Recipient Interface 218 maycomprise an interface for recipient users on client device(s) 102 toreview, customize and accept the products as gifts. The recipientinterface 218 may communicate with the data backend 204 to facilitatethe gift transactions by providing gift selection and delivery detailsdata from the recipient users on client device(s) 102. According to oneembodiment, the sender interface 208 may save a shopping bag or sessionof a first sender with widget interface 202 and transfer the shoppingbag or session to additional senders to add more products to theshopping bag prior to sending to the recipient. The products may betracked and collated by the shopping bag, and the recipient interface218 may see either who sent which gift item or that the entirety of thegift transaction came from the collection of users.

Data backend 204 may create payment links that direct client device(s)102 of gift senders to the merchant server(s) 104 for checkout (e.g.,payment) of gift transactions. The checkout process may be handled bypayment system 222. The payment system 222 may include an inventorysystem that checks the in-stock availability of a product accepted by arecipient before a sender enters their payment information to themerchant server(s) 104. The payment system 222 may request from databackend 204 merchant product data from database 210 to determine thein-stock availability. In-stock availability may also be checked inreal-time directly from merchant server(s) 104 via an API call. Thein-stock availability of products may be checked when adding products toa shopping bag, “unwrapping” a gift (or presenting product assortment torecipients), presenting product swaps, and before checkout of theproducts. The data backend 204 may also perform logical operations foranalytics interface 212. The analytics interface 212 may comprise aninterface for merchant server(s) 140 to access user, transaction andsystem performance data as well as insights into user behavior of clientdevice(s) 102 (e.g., gift senders and recipients). According to oneembodiment, the analytics interface 212 may provide recommendations forgifts and gift giving times based on shopping history and specialoccasions data.

P2P (peer-to-peer) sharing interface 216 may provide a communicationsmechanism for sending gift transaction messages electronically viaemail, text messages, and messages over social network platforms. A gifttransaction message may include a link to a gift transaction created bya gift sender. The P2P sharing interface 216 includes social networkcapabilities for sending gifts and receiving them (for example, viasender interface 208 and recipient interface 218), inviting users tosend gifts, and reminders to send gifts, through social networkplatforms. The P2P sharing interface 216 may call up (or initiate)native applications on client device(s), such as email client, textmessage editor, social network private message application or interface,or a web browser comprising functionality of any of the aforementionednative applications, and then embed a gift link within an informationaleditable textual message such as “here is a gift for you. Click the linkto accept your gift and to let us [Name] know where to ship it.”

The term “social network” refers generally to a network of individuals,such as acquaintances, friends, family, colleagues, or co-workers,coupled via a communications network or via a variety of sub-networks.Potentially, additional relationships may subsequently be formed as aresult of social interaction via the communications network orsub-networks. A social network may be employed, for example, to identifyadditional connections for a variety of activities, including, but notlimited to, dating, job networking, receiving or providing servicereferrals, content sharing, creating new associations, maintainingexisting associations, identifying potential activity partners,performing or supporting commercial transactions, or the like. A socialnetwork may include individuals with similar experiences, opinions,education levels or backgrounds.

An individual's social network may refer to a set of direct personalrelationships or a set of indirect personal relationships. A directpersonal relationship refers to a relationship for an individual inwhich communications may be individual to individual, such as withfamily members, friends, colleagues, co-workers, or the like. Anindirect personal relationship refers to a relationship that may beavailable to an individual with another individual although no form ofindividual to individual communication may have taken place, such as afriend of a friend, or the like. Different privileges or permissions maybe associated with relationships in a social network. A social networkalso may generate relationships or connections with entities other thana person, such as companies, brands, or so called ‘virtual persons.’ Anindividual's social network may be represented in a variety of forms,such as visually, electronically or functionally. For example, a “socialgraph” or “socio-gram” may represent an entity in a social network as anode and a relationship as an edge or a link.

FIG. 3 presents a flowchart of a method for generating a gifttransaction according to an embodiment of the present invention. A givenmerchant website may provide users with an option for gifting productsto recipients where the recipients can choose, for example, the color,style, shape, configuration, and size of the gifts they wish to receivefrom senders. Senders of a gift transactions may be able to define aproduct assortment for recipients to select from. A catalog of productsbased on the product assortment may be generated and presented. Aproduct detail page is generated for a given product in response to auser click or selection, step 302. The product detail page for the givenproduct may include additional product description, product images, andavailable selections (e.g., color, style, shape, configuration, orsize).

The system may receive a user selection of the given product forgifting, step 304. A shopping bag function may be created on top of themerchant's website for storing selected gift products as the sendernavigates the website, either in a single session or for multiplesessions (e.g., on the sender's machine). The selected product is addedto the shopping bag, step 306. The sender may have the option to addmore products to the shopping bag, step 308. If the sender desires toadd more products, the sender may be allowed to browse additionalproducts and return to step 302 for each additional product.

A website integration component may allow the sender to create anassortment of products in the shopping bag for a recipient to choose asa gift using button 402 in FIG. 4 (e.g., on a computer) or button 502 inFIG. 5 (e.g., on a mobile device). FIG. 6 presents an exemplary shoppingbag according to an embodiment of the present invention. Upon selection,a virtual shopping bag 602 including selected products may be generatedas gift options for sending to a recipient. The system may determinewhether all the products in the shopping bag are available, step 310. Ifall the products are not available, the sender may be provided with theoption to change products, step 312. Alternatively, the sender may beallowed to proceed with unavailable products given that the giftrecipient would be able to choose alternate products from the shoppingbag. If the sender does not change products, the system may proceed toreceive recipient and sender information from the sender, step 314. FIG.7A presents an exemplary interface for providing recipient informationfor the gift transaction system and FIG. 7B presents an exemplaryinterface for providing sender information to the gift transactionsystem in order to notify the sender of receipt and acceptance of thegift transaction. In addition to choosing the assortment of products inthe shopping bag, the sender may also be able to set a gift price range,e.g., allow the recipient to choose product(s) from the shopping bag upto $150. According to one embodiment, the merchant may also add a freegift (e.g., a sample) into the shopping bag to become part of the gifttransaction to the recipient.

Once the recipient and sender information has been collected, the sendermay be presented with gift sending options, step 316. The gift sendingoptions may include sending the gift via a message, such as e-mail, textmessage, or on a social networking platform (as shown in FIG. 8 ).Selecting a given gift sending option may prompt a native application ona client device of the sender, e.g., email client, text message editor,social network private message application or interface, browser, etc.,to generate an editable message embedded with a gift link that arecipient can click to navigate to a gift selection webpage orinterface. The system may send the link to the recipient who may thenfollow the link to be presented with products in the gift transactionone-by-one to review, modify, and accept, etc. Alternatively, the systemmay generate a link to the gift transaction that may be copied by thesender for distribution using other communication systems. According toanother embodiment, the system may support multi-sender gifttransactions where a shopping session is saved and transferred toanother sender to add more products to the shopping bag prior to sendingto the recipient. The products may be tracked and collated by theshopping bag, and the recipient may see either who sent which giftproduct or that the entirety of the gift transaction came from thecollection of users.

FIG. 9 presents a flowchart of a method for accepting a gift transactionaccording to an embodiment of the present invention. A recipient mayreceive a link sent by a sender of a gift transaction. The link maydirect the recipient to a gift selection interface. Upon accessing thelink, a determination is made whether the gift transaction has beenclaimed, step 902. If the gift transaction has already been claimed, therecipient may receive an indication of such, step 904.

Otherwise, the recipient is presented with product choices, step 906.The product choices may comprise an interface including a summary of aproduct assortment a sender has chosen for a gift transaction to therecipient. According to another embodiment, the product choices mayinclude cross-selling of products of same or lesser value, e.g.,providing alternative product offerings. The gift transaction system mayalso generate upsells in the product choices at, e.g., original giftvalue plus x %, to induce a sale of more expensive products, upgrades,or add-ons with respect to products that were specified by the sender.The product choices interface may also include a “store categories” feedthat provides relevant options for product selection by the recipient inaddition to the products specified by the sender. For example, if theproduct choices include women's running shoes, the product choiceinterface may present a section that shows products under a “women'srunning shoes” category that may be selected by the recipient. In yetanother embodiment, the gift transaction system may allow merchants toshow products that they want to feature, e.g. newly launched productcategories or products, on the product choices interface.

FIGS. 10 and 11 present exemplary screens for product selection. Therecipient may be asked if they want the gift products, step 908. If not,the recipient may be offered a gift card instead, step 910. If the giftcard offer is refused, the sender of the gift transaction may benotified of an unwanted gift, step 928. Acceptance of the gift card maycause the system to solicit and receive shipping information (orelectronic delivery information, such as an email address or phonenumber, e.g., for a digital gift card) for the recipient, step 924. Thesystem may then proceed to execute an order for the gift card, step 926.According to another embodiment, the recipient may be able tore-designate the gift as a gift to another recipient. The gifttransaction may be transferred to a new recipient by the gifttransaction system via a new link. The sender of the gift transactionmay be sent a message and asked to authorize the regift.

Referring back to step 908, if the recipient wants the gift products,gift product details and selection options are presented, step 912.FIGS. 12 and 13 present exemplary screens of gift selection optionsaccording to one embodiment. Gift selection options may includeattributes of a gift product, such as size, color, shape, configuration,and style. The recipient may indicate whether they like a given product,step 914. The desired product indication may include a specification ofvalues for attributes of the given product.

If a product is not desired or if the system receives a selection fromthe recipient (step 916) and a selection is not available (step 918),the system may indicate the product is not available and/or offer toswap the product for another product, step 920. The recipient may bepresented with additional options in step 912. The additional optionsmay include products from a same store category, alternative productofferings from cross-selling or upselling, or relevant swap optionsbased on data collected (previous transactions on the gift transactionsystem) from the same recipient or other recipients. At step 918, if aselection received from the recipient is available, the system mayproceed to determine whether there are more products in the gifttransaction, step 922. If there are more products, the system may returnto step 912. Otherwise, if there are no more products left for selectionin the gift transaction (FIG. 13 ), the system may proceed to receiveshipping information, step 924, as illustrated in FIG. 14 , and executean order for the gift transaction, step 926.

FIG. 15 presents a flowchart of a method for completing a gifttransaction according to an embodiment of the present invention. Uponcompleting product selection by the recipient, a purchase notificationis generated for the sender, step 1502. The purchase notification maycomprise a message including a link to a checkout interface forcompleting the gift transaction between the sender and recipient.According to one embodiment, the checkout interface may include aproduct detail page(s) of the selected product(s) and shippinginformation collected from the recipient while accepting the gift. Theproduct detail page may be embedded in a SMS or an email that is sent tothe sender. For example, an email may be generated with productinformation and a payment link. Alternatively, the email may begenerated with the product information and a link to a merchant'sproduct display page and a shipping address page. The system may alsosend a SMS if the sender has provided a phone number while creating thegift transaction. The sender may be asked to opt in to receiving suchmessages.

The system receives a request of purchase from the sender, step 1504.The sender may select the link to indicate the request of purchase. Thesender may be directed to a merchant website where a cart is populatedwith the selected product(s) and shipping information pre-filled.Alternatively, the sender may reference the information provided on theproduct detail page(s) and manually add the selected product(s) to amerchant cart and provide the shipping information. In anotherembodiment, the checkout interface may include a merchant cart that hasbeen prepopulated with the products selected by the recipient and asection for the sender to manually input shipping information.

The system may determine if all the products selected for the gifttransaction are available, step 1506. If one or more products in thegift transaction are unavailable, an out-of-stock message to the senderand recipient may be generated, step 1508. The out-of-stock message mayinclude a link for the sender or recipient to select another product(s)in place of unavailable products in the gift transaction. If all theproducts in the gift transaction are available, the checkout interfaceis populated with the gift transaction accepted by the recipient, step1510. The checkout interface may include details of the gifttransaction, such as products selected by the recipient, and a totalcost of the gift transaction that is due.

Payment information is received, step 1512. The sender may providepayment information to complete the gift transaction on the checkoutinterface. Purchase information from the checkout interface (i.e.,products in merchant cart, shipping information, and paymentinformation) may be submitted on the merchant web site for ordering andfulfillment. The purchase information may be encoded in a payment linkuniform resource location (“URL”) that is retrieved by a merchant serverto populate a merchant website cart with the products and information tocomplete a purchase. According to another embodiment, a uniqueidentifier with the payment link URL may be transmitted to a merchantserver which allows the merchant server to retrieve the purchaseinformation from the gift transaction system using an API endpoint topopulate a merchant cart with the products and information to complete apurchase. In yet another embodiment, the purchase information may beposted to an API endpoint that is associated with a merchant server.According to other embodiments, payments may be authorized and capturedusing a third-party payment processing system, such as Stripe or PayPal,or integrated with a merchant's preferred payment processing provider.When a gift transaction is accepted, payment may be automaticallyprocessed via such payment processing systems.

Alternatively, balances due may be recorded in a (charge) account at thegift transaction system and may be periodically settled with merchants(servers). When a recipient accepts a gift, the gift transaction systemmay submit an order through a merchant API, and the balance due may berecorded on a house account where the merchant is the account holder.Where third-party users are involved, such as corporate accounts, e.g.for gifts transactions purchased by American Airlines,1-800-Flowers.com, Inc. can create an account for American Airlines andrequest payment periodically. Subsequent to receiving the paymentinformation, a purchase notification to the recipient is generated, step1514.

FIG. 16 presents a flowchart of a method for generating customer caregifts according to another embodiment of the present invention. The gifttransaction system may further allow customer care centers to send agift or a choice of gifts to a plurality of recipients using a contactlist, either all at once or one at a time. Customer care centers mayinclude call centers that may be tasked with rewarding customers whowere unhappy with service they received. The call centers may resolve acustomer issues through a replacement or a complimentary gift. Anotherexample may include a conference center or trade show sendingcomplementary gifts to attendees and speakers. Other examples mayinclude representatives for customer retention (e.g., compensation forpoor customer service and experiences), loyalty programs (e.g., a showof appreciation), and sales account management (e.g., to retain businessrelationships).

According to one embodiment, a gift module may be embedded to customercare center software. In another embodiment, the gift transaction systemmay provide a web-based service or portal to customer care centercomputers for generating customer care gifts. FIG. 17 presents anexemplary interface for viewing gift campaigns according to anembodiment of the present invention. A user may view, sort, filter, andsearch for campaigns by name, gift set, audience, an agent or creator ofa gift or campaign, gift acceptance and opened status, or keyword(s).

FIGS. 18A and 18B present exemplary data fields of a gift transactionaccording to an embodiment of the present invention. The customer carecenter computer can select a gift and recipient for processing similarto the processes described above for generating, accepting, andcompleting gift transactions, and optionally need not navigate tomerchant sites. A selection of a gift transaction value is received,step 1602. In FIG. 18A, for example, the customer care center computermay specify a “gift set” including a preselected set of productassortment (e.g., flowers, candy, etc.) or a dollar-value amount for thegift transaction value. The customer care center computer may selectexisting gift sets or create a new gift set. A new gift set may be savedfor subsequent use for other gift transactions. A given gift set mayinclude a gift set name, gift value, and a gift message. According toone embodiment, the set of choices or dollar-value amount may beselected from or fulfilled with the customer care center's own productsor services. In another embodiment, the customer care center computermay select a fulfillment partner or a related business to promote otherlines of products or services. The customer care center computer mayalso submit a gift message to the customer on the gift set screen.

A customer care center computer may populate customer or “audience”information into data fields from a data source, as illustrated in FIG.18B. The customer care center computer may comprise a client device or aserver. The customer information may be loaded from, for example, CRMsoftware, or from a merchant database. Customer information may includecontact information, such as name, address, email address, phone number,etc. A user of the customer care center computer may review and edit thedetails the gift transaction prior to sending it, as illustrated in FIG.19 . A gift transaction is generated based on the gift transaction valueand the customer information, step 1604.

A gift notification is transmitted to a customer entity, step 1606. Thecustomer entity may comprise an electronic account or address of a userthat is accessible on a client device. The gift transaction may betransmitted or shared to the customer by, for example, email or textmessage. A confirmation message may be generated that indicates that thegift transaction will be sent to the customer entity. FIG. 20 presentsan exemplary confirmation message according to an embodiment of thepresent invention. The gift transactions system may send or share gifttransactions with customers as specified by the customer care centercomputer. Gift notification messages may be sent to or shared with thecustomer entity electronically via a text message, a branded systememail, or through a social networking interface.

Gift sets may also be created and stored for later use. FIG. 21Apresents an exemplary screen for viewing existing gift sets. Gift setsmay comprise templates for gifts that are recurring, for example, sentto multiple users or generic in nature. Gift sets may be created inadvance and made available for selection when creating a gifttransaction. Creating a gift set may include labeling the gift set witha name, e.g., by occasion, theme, or recipient, selecting a gift value,and providing a gift message, as illustrated in FIG. 21B. According toone embodiment, tags may be embedded into the gift message topersonalize the gift message by automatically appending certaininformation, such as a recipient's first and last name, and a value ofthe gift.

FIG. 22 presents an exemplary gift notification message as a brandedsystem email according to an embodiment of the present invention. Thegift transaction system may generate the illustrated branded systememail with the gift message, a logo or branding associated with thecustomer care center, and a link to redeem the gift transaction. Thecustomer may view the branded email and access the link from a clientdevice.

The customer may redeem the gift transaction by selecting the link inthe gift message to direct their client device to a fulfillment server,as shown in FIG. 23 . The fulfillment server may be either a serverassociated with the customer care center computer, a third-partymerchant server (e.g., a fulfillment partner), or a gift transactionserver operating on behalf the customer care center or the third-partymerchant. FIGS. 24 and 25 present exemplary fulfillment screensaccording to an embodiment of the present invention. The customer entitymay be directed to a website including a gift message (FIG. 24 ) and ascreen, as illustrated in FIG. 25 , that informs the customer that theymay proceed to select any gift from a product assortment and the giftmay be kept by the customer or sent to someone else.

Gift options are generated based on the gift transaction value, step1608. FIGS. 26 and 28 present exemplary screens for selecting giftoptions including products to redeem with the gift transaction accordingto an embodiment of the present invention. The customer entity may beprovided with an interface relating to a customer care center's orthird-party merchant's products. The gift options may include a productassortment limited or filtered based on the gift transaction value. Thecustomer can select and tailor a product (from the product assortment)with a preferred size, color, shape, configuration, and style, or swapfor a different product. In one embodiment, the customer may also bepresented with local gift options, as illustrated in FIG. 27 .

A selection from the gift options is received, step 1610. The selectionmay include a selection of one or more products from the gift optionswithin the limits of the gift transaction value. Referring to FIG. 28 ,a customer selects a product to continue to redeem the gift transactionwith the selected product. The interface may further prompt the customerof delivery details. FIGS. 29 through 30 provide exemplary interfacesfor providing delivery information. The customer may enter information,such as a delivery address, delivery date, and optionally a gift messageif the customer desires to gift the product to another person. Accordingto one embodiment, the fulfillment server may provide the customer withan option to regift the gift transaction. The customer may instruct thefulfillment server to re-designate the gift transaction as a gift toanother recipient and send a message to the new recipient with a link toredeem the gift transaction. The link may direct the new recipient againto the exemplary interfaces for providing delivery information.

Delivery details are received, step 1612. The customer may submit thedelivery details to redeem the gift transaction with the selection fromthe gift options. An order may be generated with the fulfillment serverbased on the selection and the delivery details, and the fulfillmentserver charges the value of the gift to a sender account (e.g., thecustomer care center), step 1614. A notification of completion of thegift redemption including delivery and confirmation information may begenerated, as illustrated in FIG. 31 .

The notification of completion may also include a service feedback linkthat may be selected by the customer. A service feedback flow isgenerated, step 1616. The service feedback may be used to gain insightsinto a customers' product preferences for marketing, rewards andpersonalized offers. The customer may be taken to a series of screensfor rating the gift experience. FIGS. 32 through 35 present exemplaryinterfaces for allowing customers to provide a rating of theirexperience by selecting a number of stars (e.g., from ‘1’ through ‘5’,‘5’ being the best) and providing comments. FIGS. 36 through 37 presentexemplary interfaces for indicating how likely a customer will shop witha given website or merchant again. Customers may provide theirlikelihood of shopping again with the website or merchant by alsoselecting a number of stars and providing comments. Upon completion ofthe service feedback, the system may generate a “thank you” screen (FIG.38 ) including a button to close out of the present screen.

According to another aspect of the disclosed gift transaction system,the gift transaction system may be incorporated or integrated with asweepstakes module for promoting products, brands, or services. FIG. 39presents an exemplary interface for entering a sweepstakes according toan embodiment of the present invention. Contestants may provide theirfirst name, last name, email address, and phone number to submit anentry into a sweepstakes. Upon submission, contestants may be presentedwith a screen confirming that they have been signed up and may benotified when another sweepstakes is open, as illustrated in FIG. 40 . Acontestant may find out whether they have won a sweepstakes by, forexample, logging in to the sweepstakes module with verifyinginformation, such as information entered for a sweepstakes. Contestantswho have not won a sweepstakes may be presented with an interface, suchas one presented in FIG. 41 .

Contestants who have won a sweepstakes may be presented with aninterface for redeeming a prize of the sweepstakes by choosing productsfrom an assortment of products, as shown in FIG. 42 . Each product inthe assortment of products may be selected to view further details (FIG.43 ) and confirmed for selection. Upon product selection, delivery andcontact information (e.g., name, physical address, email address, etc.)may be submitted by the winning contestants in an interface, such as inFIG. 44 . Details of the delivery of the product may be confirmed on anext display (FIG. 45 ). A confirmation screen may then be generated,such as one shown in FIG. 46 , to indicate that a confirmation of thedelivery of the product will be sent to an email address provided in thedelivery and contact information. The winning contestant may also beprovided with an option to be part of a next sweepstakes which includesa link to enter another sweepstakes by signing up via, for example, theinterface in FIG. 39 .

FIGS. 1 through 46 are conceptual illustrations allowing for anexplanation of the present invention. Notably, the figures and examplesabove are not meant to limit the scope of the present invention to asingle embodiment, as other embodiments are possible by way ofinterchange of some or all of the described or illustrated elements.Moreover, where certain elements of the present invention can bepartially or fully implemented using known components, only thoseportions of such known components that are necessary for anunderstanding of the present invention are described, and detaileddescriptions of other portions of such known components are omitted soas not to obscure the invention. In the present specification, anembodiment showing a singular component should not necessarily belimited to other embodiments including a plurality of the samecomponent, and vice-versa, unless explicitly stated otherwise herein.Moreover, applicants do not intend for any term in the specification orclaims to be ascribed an uncommon or special meaning unless explicitlyset forth as such. Further, the present invention encompasses presentand future known equivalents to the known components referred to hereinby way of illustration.

It should be understood that various aspects of the embodiments of thepresent invention could be implemented in hardware, firmware, software,or combinations thereof. In such embodiments, the various componentsand/or steps would be implemented in hardware, firmware, and/or softwareto perform the functions of the present invention. That is, the samepiece of hardware, firmware, or module of software could perform one ormore of the illustrated blocks (e.g., components or steps). In softwareimplementations, computer software (e.g., programs or otherinstructions) and/or data is stored on a machine-readable medium as partof a computer program product and is loaded into a computer system orother device or machine via a removable storage drive, hard drive, orcommunications interface. Computer programs (also called computercontrol logic or computer-readable program code) are stored in a mainand/or secondary memory, and executed by one or more processors(controllers, or the like) to cause the one or more processors toperform the functions of the invention as described herein. In thisdocument, the terms “machine readable medium,” “computer-readablemedium,” “computer program medium,” and “computer usable medium” areused to generally refer to media such as a random access memory (RAM); aread only memory (ROM); a removable storage unit (e.g., a magnetic oroptical disc, flash memory device, or the like); a hard disk; or thelike.

The foregoing description of the specific embodiments will so fullyreveal the general nature of the invention that others can, by applyingknowledge within the skill of the relevant art(s) (including thecontents of the documents cited and incorporated by reference herein),readily modify and/or adapt for various applications such specificembodiments, without undue experimentation, without departing from thegeneral concept of the present invention. Such adaptations andmodifications are therefore intended to be within the meaning and rangeof equivalents of the disclosed embodiments, based on the teaching andguidance presented herein. It is to be understood that the phraseologyor terminology herein is for the purpose of description and not oflimitation, such that the terminology or phraseology of the presentspecification is to be interpreted by the skilled artisan in light ofthe teachings and guidance presented herein, in combination with theknowledge of one skilled in the relevant art(s).

What is claimed is:
 1. A system for importing gift transaction functionsto a merchant website from a third-party transaction system, the systemcomprising: a file server configured to receive merchant and productdata from a merchant server; a database that stores the receivedmerchant and product data; a data backend communicatively coupled to thedatabase, the data backend managing access and retrieval of the merchantand product data; a sender interface coupled to the data backend thatcommunicates with a sender client device to create a gift transactionfrom a virtual shopping bag, the virtual shopping bag including aproduct assortment defined by the sender client device based on themerchant and product data; a recipient interface coupled to the databackend that communicates with a recipient client device to receive aselection from the product assortment made by the recipient; and awidget interface that interfaces with a website integration componentthat is embedded on a merchant website, the website integrationcomponent adds the virtual shopping bag to the merchant website andimports a feature to create the gift transaction with the virtualshopping bag.
 2. The system of claim 1 further comprising the databackend configured to create payment links that direct the sender clientdevice to the merchant server for checkout and payment of the gifttransaction based on receipt of the selection from the productassortment.
 3. The system of claim 2 further comprising a payment systemcoupled to the data backend, the payment system configured to handle thecheckout of the gift transaction.
 4. The system of claim 3 furthercomprising the payment system including an inventory system configuredto check availability of products in the gift transaction based on themerchant and product data.
 5. The system of claim 1 further comprisingan analytics interface coupled to the data backend, the analyticsinterface configured to allow the merchant server to access user,transaction, and system performance data, and user behaviors associatedwith the sender client device and the recipient client device.
 6. Thesystem of claim 1 further comprising a peer-to-peer sharing interfaceconfigured to communicate the gift transaction between the sender clientdevice and the recipient client device.
 7. The system of claim 6 whereinthe peer-to-peer sharing interface is further configured to transmit thegift transaction over at least one of email, text message, and socialnetwork communications.
 8. The system of claim 1 wherein the gifttransaction includes an option that allows a user of the recipientclient device to provide a selection selected from the group consistingof: color, style, shape, configuration, and size of a product from theproduct assortment.
 9. The system of claim 1 wherein the virtualshopping bag is created on the merchant website to store the productassortment.
 10. The system of claim 1 wherein the gift transactionincludes a free product added to the product assortment in the virtualshopping bag by the merchant server.
 11. The system of claim 1 furthercomprising the sender interface configured to save the virtual shoppingbag and transfer the shopping bag to additional senders to add productsto the virtual shopping bag.
 12. The system of claim 1 wherein the gifttransaction is re-designated to another recipient by the recipientclient device.
 13. A system for generating customer care gifts, thesystem comprising: a processor; and a memory having executableinstructions stored thereon that when executed by the processor causethe processor to: receive a selection of a gift transaction value;generate a gift transaction based on the gift transaction value andcustomer information retrieved from a data source; transmit a giftnotification to a customer entity, the gift notification including alink to redeem the gift transaction by directing a client deviceassociated with the customer entity to the processor; generate giftoptions based on the gift transaction value; receive selection from thegift options; receive delivery details to redeem the gift transactionwith the selection from the gift options; and generate an order based onthe selection from the gift options and the delivery details.
 14. Thesystem of claim 13 wherein the processor charges the gift transactionvalue to an account based on receipt of the selection from the giftoptions.
 15. The system of claim 13 wherein the processor loads thecustomer information from customer relationship manager software. 16.The system of claim 13 wherein the gift transaction value includes aproduct assortment or a monetary amount.
 17. The system of claim 13wherein the selection from the gift option includes a selection selectedfrom the group consisting of: size, color, shape, configuration, andstyle.
 18. The system of claim 13 wherein the selection from the giftoption includes a swap for a different product.
 19. The system of claim13 wherein the processor re-designates the gift transaction to anotherrecipient based on an instruction from the customer entity.
 20. Thesystem of claim 13 wherein the processor generates a service feedback ofproduct preferences.